kind words about our care

• ‘My family and I are really pleased with the care mum receives. The staff are amazing and caring. Mum thinks of Saint Cecilia's as her home.’

  BT

• ‘I cannot express enough how exceptional the whole team are. Mum is always telling us how wonderful everyone is. The vibe you get is just like calling on family. The staff's patience, friendliness and kindness go above and beyond in the excellent care, understanding and support they provide.

  Knowing mum is happy and well cared for is wonderful.’

  Michael B

• ‘Staff are lovely and friendly. Nothing is too much bother for them. Mum is loved by all staff and they all know her very well. She is always comfortable and feels at home.’

  JP

• ‘A perfect example of how a care home should be, the care and support both my friend and I received were exceptional… Keep up the outstanding work Saint Cecilia's and thank you for everything; I feel so lucky to have chosen you.’

  CK

• ‘… I highly recommend Saint Cecilia's Care Home. The care is so person-centred and the staff truly care and embody all the values that the organisation promotes - safety, care and putting the person at the heart of everything they do. They have taken, and continue to take, such care and concern for our family member, getting to know her as an individual and understanding her dementia needs, what will make her happy and what could agitate her more. They treat all residents with the care and dignity they deserve!’

  Caroline M

• ‘Staff are always friendly, bubbly and helpful. The staff have brilliant relationships with my friend, who is living at the home, as well as with others, which is evident each time I visit. … I have only good things to say about Saint Cecilia's and the happiness they bring to people's lives.’

  Christine C.

• ‘Staff at Normanby House always gave dad the dignity and care he needed. Normanby House is more than a care home, it is a family. The rooms are very clean and welcoming. Chef went out of his way to cook dad the food he would eat.’

  S V.

• ‘I am very happy with the ongoing care my sister is receiving and the facilities and overall feel of Normanby House. The place is clean comfortable with good facilities and regular activities. Most importantly, it is staffed by a team of kind, caring people. The team make this a home from home with care tailored to and for the individual.’

  Karen H

• ‘A fantastic place, with very good care. The food is excellent and the home is very friendly. Good quality carers, all lovely people. From management to the whole team, it is a lovely place. My mum is very happy at Normanby House. I cannot recommend it enough.’

  LF

• ‘I could not wish for better care for my mother. The staff are marvellous, so caring with all residents. They keep me informed on how mum is doing and nothing is too much bother, whatever I ask. The home is very clean and well looked after and all meals I've seen are excellent. I have no worries about recommending Alba Rose to anyone. Well done!’

  Wendy P

• ‘The standard of care is brilliant. Empathetic and caring, very professional, and well organised. The staff and management have been fantastic from day one.’

  Sandra M

• ‘We could not have wished for a more wonderful place for dad in his final years. The care and attention of all staff is exceptional. They are always smiling and so dedicated. Nothing is a problem. I was delighted on my first visit to him to see him looking so well, happy, and putting on weight. He has settled so well and praises all the staff and loves the food. He is provided with anything he needs night and day. They keep us informed about everything. They go above and beyond their duty.’

  Christine S

• ‘I can truly say that this care home gives its residents a better quality of life than any residential home that I knew during my working life as a GP.’

  Richard W

• ‘The first thing that hits you when you walk into Jubilee House Care Home is the warm, inviting and happy atmosphere. Nothing is too much trouble and the level of care that staff show their residents is heartwarming. My father tells me that the staff are kind and attend to all his needs, no matter how trivial, with a smile.

  ‘He enjoys the food (thanks chef) and, with gentle encouragement and support, he has been able to take a short walk outside. The nursing team are attentive and thorough and healthcare assistants are cheerful and supportive. Housekeeping staff keep rooms and public areas clean and welcoming. Communication with relatives is very good which is so important. Thank you to the management and team.’

  MD

• ‘I never thought dad would settle in a care home as he has always been fiercely independent, but with the exemplary care from the manager and her amazing team dad has settled so well and more than we could have hoped for!’

  Wendy G.

• ‘Wonderful care, everyone treated as an individual with dignity. The staff are very professional and supportive. The housekeeping team keep everywhere immaculate, and the food is freshly prepared and cooked.’

  AC